Frequently Asked Questions

Shipping

• Do you ship namazake? Do you use ice packs? What is namazake?
• Can the delivery driver leave the package at my doorstep?
• Do you offer other types of shipping methods besides UPS Ground?
• Why is shipping so expensive?
• Can you ship to my state?
• Do you offer local delivery services? Which company do you use?

Order Issues

• The tracking number says my package was damaged in transit. What do I do?
• The tracking number says my package was delivered, but I did not receive my package. What do I do?
• There were damaged bottle(s) when I opened my package. What do I do?

Events

• Can you help me and my company with a tasting?
• Do you do sake tastings or tasting events?

General FAQs

• Do you carry glassware?
• Do you carry gift cards?
• Do you carry _____ sake? I had it in Japan and it was transformative!
• Do you give samples?
• What is the shelf life of sake? Does sake go bad?
• Do you carry shochu or Japanese whisky?
• Do you carry unfiltered sake?
• Is hot sake bad?
• Is it pronounced "sa-kay" or "sa-key"?
• Is sake also rice wine?