Things You Should Know Before Ordering!

We will be operating with sanitary vigilance, minimal staff and limited operating hours. Please note it may take longer than usual for fulfillment of orders given the situation. If there are any issues with your order, we will be in touch.

Please read the following before placing your order.

Shipping

Delivery service used for shipping will be UPS. A tracking number will be provided when the order is picked up from our store. Please note that UPS is are experiencing delivery delays.

Please be aware that the package will need and is required by law to be signed by someone 21 years of age or older at the time of delivery. It is vital to have someone there to sign for the package or be present to accept the delivery.

Store Pick Up Updated 11/01/2020

Store Pick Ups can be placed via our online website. We will notify you when your order is ready for pick up. Please do not come before receiving the notification.

Pick Up Hours are: 

Monday - Friday: 12pm to 5pm

Saturday: 11am to 5pm

We are taking measures to prohibit hand-to-hand contact as much as possible.
In regards for safety, this will be our preferred mode of pick up procedures:

Courier service within San Francisco - Updated 11/01/2020

Our local courier service has been updated. Delivery charge for addresses within San Francisco are $19. Bay Area deliveries are also available and will be charged accordingly by the mile and any additional fees. You may call us to get a quote for Bay Area deliveries. To use the courier service, please call us directly at 415-355-9555. We will take your order by phone.

We are available from:

Monday - Friday: 12pm to 5pm

Saturday: 11am to 5pm

Email Info@truesake.com for all your questions and concerns.